As a condition of your use of this Website, you warrant that (i) you are at least 18 years of age; (ii) you possess the legal authority to create a binding legal obligation; (iii) you will use this Website in accordance with these terms and conditions; (iv) you will only use this Website to make legitimate reservations for you or for another person for whom you are legally authorized to act; (v) you will inform such other persons about the terms and conditions that apply to the reservations you have made on their behalf, including all rules and restrictions applicable thereto; (vi) all information supplied by you on this Website is true, accurate, current and complete, and (vii) if you have a DiplomatTravel account, you will safeguard your account information and will supervise and be completely responsible for any use of your account by you and anyone other than you. We retain the right at our sole discretion to deny access to anyone to this Website and the services we offer, at any time and for any reason, including, but not limited to, for violation of these terms and conditions.

Airlines generally charge extra fees for sporting equipment such as golf bags, ski equipment, surf boards, boogie boards, bicycles, or scuba equipment. Please see the airline’s Web site for more details on these limitations.

The content and information on this Website (including, but not limited to, price and availability of travel services), as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers and providers. While you may make limited copies of your travel itinerary (and related documents) for travel or services booked through this Website, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Website. Additionally, you agree not to:

Use this Website or its contents for any commercial purpose; make any speculative, false, or fraudulent reservation or any reservation in anticipation of demand; access, monitor or copy any content or information of this Website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission; violate the restrictions in any robot exclusion headers on this Website or bypass or circumvent other measures employed to prevent or limit access to this Website; take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure; deep-link to any portion of this Website(including, without limitation, the purchase path for any travel services) for any purpose without our express written permission; or “frame”, “mirror” or otherwise incorporate any part of this Website into any other Website without our prior written authorization.

Ask2Go is not a travel agent and is not responsible for providing any travel options displayed via the Website or for setting or controlling the prices on display. Any travel services which you can find and/or book via the Website are provided by independent travel agents, airlines, hotels, or other third parties. We are not responsible and have no liability to you in respect of such bookings. The identity of the relevant travel provider and the terms and conditions that govern and apply to your booking will be notified to you at the time of booking and you should ensure that you read and fully understand them before completing your booking. You acknowledge that breaching the terms and conditions notified to you by the travel provider could result in the cancellation of tickets, cancellation of hotel reservations etc. and impose additional charges.

Ask2Go has no responsibility whatsoever for any arrangements you make with any third party as a result of the use of the Website. Any issues and/or differences that may arise with your booking(s) must be resolved with the relevant travel provider. Any changes, refunds, cancellations fall within the authority of the relevant travel provider and not with DiplomatTravel. To the maximum extent permitted by law, we do not accept any liability for any inaccuracies or omissions in the content displayed on or via the Website or any act of god, accident, delay or any special, exemplary, punitive, indirect, incidental or consequential loss or damage of any kind (including, without limitation, lost profits or lost savings), whether based in contract, tort (including negligence), strict liability or otherwise, incurred by you arising out of or in connection with your access to, use of, or inability to access or use of the Website or any content contained provided therein.

Subject to these terms and conditions and to the extent permitted by law, our maximum aggregate liability to you arising out of or in connection with these terms and conditions or your access to, use of, or inability to access or use, the Website shall be limited to the sum of one hundred GBP (£100). The present terms and conditions provide the full extent of our obligations and liabilities in respect of the Website. Nothing in these Terms shall limit or exclude (a) our liability in respect of death or personal injury caused by our negligence or for our fraud or fraudulent misrepresentation; (b) any other liability that cannot be excluded by law; or (c) your statutory rights.

We believe in protecting your privacy. Please review our Privacy Policy, which is available in this Website and which also governs your use of the Website, to understand our practices.

We appreciate hearing from you. Please be aware that by submitting content to this Website by electronic mail, postings on this Website or otherwise, including any hotel reviews, questions, comments, suggestions, ideas or the like contained in any submissions (collectively, “Submissions”), you grant DiplomatTravel and its subsidiaries and corporate affiliates and the affiliated, co-branded and/or linked Website partners through whom we provide service, a nonexclusive, royalty-free, perpetual, transferable, irrevocable and fully sublicensable right to (a) use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such Submissions throughout the world in any media, now known or hereafter devised; and (b) use the name that you submit in connection with such Submission. You acknowledge that we may choose to provide attribution of your comments or reviews (for example, listing your name and hometown on a hotel review that you submit) at our discretion, and that such submissions may be shared with our supplier partners. You further grant us the right to pursue at law any person or entity that violates your or our rights in the Submissions by a breach of this Agreement. You acknowledge and agree that Submissions are non-confidential and non-proprietary. We take no responsibility and assume no liability for any Submissions posted or submitted by you. We have no obligation to post your comments; we reserve the right in our absolute discretion to determine which comments are published on the Website. If you do not agree to these terms and conditions, please do not provide us with any Submissions.

You are fully responsible for the content of your Submissions, (specifically including, but not limited to, reviews posted to this Website). You are prohibited from posting or transmitting to or from this Website: (i) any unlawful, threatening, libellous, defamatory, obscene, pornographic, or other material or content that would violate rights of publicity and/or privacy or that would violate any law; (ii) any commercial material or content (including, but not limited to, solicitation of funds, advertising, or marketing of any good or services); and (iii) any material or content that infringes, misappropriates or violates any copyright, trademark, patent right or other proprietary right of any third party. You shall be solely liable for any damages resulting from any violation of the foregoing restrictions, or any other harm resulting from your posting of content to this Website. You acknowledge that we may exercise our rights (e.g. use, publish, delete) to any content you submit without notice to you. If you submit more than one review for the same hotel, only your most recent submission is eligible for use.

You agree to defend us, and/or our respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:

your breach of this Agreement or the documents referenced herein;
your violation of any law or the rights of a third party; or your use of this Website.

This Website may contain hyperlinks to websites operated by parties other than us. Such hyperlinks are provided for your reference only. We do not control such Websites and are not responsible for their contents or the privacy or other practices of such Websites. Further, it is up to you to take precautions to ensure that whatever links you select or software you download (whether from this Website or other Websites) is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. Our inclusion of hyperlinks to such Websites does not imply any endorsement of the material on such Websites or any association with their operators.

Any software that is made available to download from this Website (“Software”) is the copyrighted work of DiplomatTravel and/or our respective suppliers. Your use of such Software is governed by the terms of the end user license agreement, if any, which accompanies, or is included with, the Software (“License Agreement”). You may not install or use any Software that is accompanied by or includes a License Agreement unless you first agree to the License Agreement terms. For any Software made available for download on this Website not accompanied by a License Agreement, we hereby grant to you, the user, a limited, personal, non-transferable license to use the Software for viewing and otherwise using this Website in accordance with these terms and conditions and for no other purpose.

Please note that all Software, including, without limitation, all HTML code and Active X controls contained on this Website, is owned by DiplomatTravel and/or our respective suppliers, and is protected by copyright laws and international treaty provisions. Any reproduction or redistribution of the Software is expressly prohibited, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible.

WITHOUT LIMITING THE FOREGOING, COPYING OR REPRODUCTION OF THE SOFTWARE TO ANY OTHER SERVER OR LOCATION FOR FURTHER REPRODUCTION OR REDISTRIBUTION IS EXPRESSLY PROHIBITED. THE SOFTWARE IS WARRANTED, IF AT ALL, ONLY ACCORDING TO THE TERMS OF THE LICENSE AGREEMENT.

Most lines will work with groups often at reduced rates depending on how many people are involved. Policies vary from company to company and sometimes during certain times of the year.

The copyright in the content of this Website belongs to us or to the licensors of such content. We reserve the copyright and all proprietary rights in this Website and all its content. The names DiplomatTravel and any other marks, logos and graphics of DiplomatTravel displayed on this Website are registered trademarks of the company or its affiliates. Other company and product/service names displayed on this Website may be the trade marks of their respective owners. You are not granted any right or license to use any trade marks.

We are not responsible for content on Websites operated by parties other than DiplomatTravel. Other logos and product and company names mentioned herein may be the trademarks of their respective owners. If you are aware of an infringement of our brand, please let us know by e-mailing us at [email protected] .

In our sole discretion, we may terminate the subscribers or account holders who are deemed to be repeat infringers. We may also at our sole discretion limit access to the Website and/or terminate the accounts of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement.

If any part of this Agreement is found to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not in any way be affected or impaired. Our failure or delay in enforcing any provision of this Agreement at any time does not waive our right to enforce the same or any other provision(s) hereof in the future. This Agreement (and any other terms and conditions referenced herein) constitutes the entire agreement between you and Diplomattravel with respect to this Website and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the customer and us with respect to this Website.

Access to this Website is conditional on your agreement that all information contained in it and all matters that arise between you and us will be governed by the law of England & Wales. It is also conditional on your agreement that any dispute that arises between you and us will be subject to the exclusive jurisdiction of the Courts of London.

Any rights not expressly granted herein are reserved.

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. Protection of the booking details and credit card information you give to us is a major priority therefore, and we have implemented a security policy that guards against unauthorised access. Please read the following privacy policy to understand how we use and protect the information that you provide to us. Data on our secure pages is encrypted. Our servers are secured behind firewalls to prevent unauthorised access. Your passwords are stored encrypted in our database.

We use a very strong level of encryption called SSL. All your private data will be encrypted at all times whilst in transit over the Internet. SSL is special software that automatically encrypts any data sent by you on our secure pages. Our server then reads the data using a private key. This means that your data, be it credit card information or any other personal details, is turned into code that can only be decoded with the private key or password. All pages on the Website that require you to enter personal or sensitive information are secure. You may see the address of the page change from starting with http to https. Your browser will also indicate that the page is secure by displaying a padlock or key in the status bar at the bottom of the window. We will retain your information for a reasonable period or as long as the law requires. We however cannot guarantee the security of any personal data/information you disclose online. You accept the inherent security implications of dealing on-line over the Internet and will not hold us responsible for any breach of security unless we have been negligent and then only to the limits set out in the terms and conditions for this Website.

You should contact the travel agency where your ticket was purchased and request the refund.

All comments, queries and requests relating to our use of your information are welcomed and should be addressed to [email protected] .

We reserve the right to update or alter the present Terms and Conditions from time to time without notice to you. Any changes in the future will be posted to the Website.